How does your service compare to other organisations and industries?
Are you falling behind? Are you keeping up with best practice?
As a follow up to our previous event, this year we focus on best practice in customer service improvement, especially using Mystery Shopping.
Tickets are only $250.00 but see below how to get them FREE.
Bonus1: Each participant receives a copy of our new Industry Analysis Service Benchmark product valued at $550.00.
Bonus2: Get to discuss Mystery Shopping and service measurement with other clients. A rare opportunity which has been of great benefit to past attendees.
Scroll down to the bottom to see what people said about last years event.
Session 1 - What's new in Mystery Shopping
- New customer counting video technology
- Mobile apps
- Internal staff audits
- Measuring customer words
- See how other organisations are using Mystery Shopping
- Find out how Mystery Shopping is used for rewards
- See how results are shared with staff
- See how managers use Mystery Shopping to improve behaviour
- We'll reveal the best practice in Customer Service
- Find out where different companies succeed and fail in service
- Compare your own Mystery Shop results to within and outside your industry
Who Should attend
- Store Managers
- Department Managers, or
- Executives
For a 100% discount, simply subscribe to our Mystery Shopping newsletter to get a FREE code
REGISTER HERE FOR SYDNEY, BRISBANE AND MELBOURNE
We look forward to seeing you (and perhaps some of your staff) to learn and share ideas with other organisations.
What other people said last year
A great session. It was a good recap of a lot of things we already do as an organisation. Great cross section of different management levels and great new ideas ~ Gary - Just Group
Enjoyed hearing about different perspectives of Mystery Shopping outcomes from some other attendees. A couple of ideas/insights from other businesses ~ Graham - Mazda
I found this seminar inspiring and it provided me with some useful tools and knowledge ~ Iana - Kikki-K
Fantastic workshop. Very glad I made the effort to attend. Has certainly added a depth to my understanding of how we can really use our Mystery Shopping program to impact on our customer service and ultimately the bottom line of our franchisees ~ Steve - Big4
Whether it's for you or your staff, book now.