Why Choose Us?

To be successful, Mystery Shopping requires focus, execution, and expertise.  Service Integrity has Mystery Shopping as its core customer service measurement offering.

Ultimately, our Mystery Shopping company is about helping our clients to change staff behaviour through measurement and action.

Our focus is to be the Mystery Shopping company which can solve the toughest problems, and deliver on-time with great accuracy. 

Focus

Mystery Shopping is the core element of our business and has not wavered since starting business 2004. 

This focus on being the experts has put us into a position of industry leadership.  Service Integrity is now represented with one of the four individual voting global Board seats for the Mystery Shopping Providers Association and Presidency of the Association’s Asia/Pacific region.

Execution

We execute Mystery Shopping programs using some unique processes such as:

• 200% auditing of results (each report is checked twice),
• Workflow processes which ensure the highest possible percentage of shops are completed on time (99%),
• Internal system audits and checks to ensure accuracy of results,
• Unique fraud detection controls (for shopper fraud) to ensure evaluations are legitimate.

Expertise

Anyone can say they are an expert.  Our expertise is on show for all to see through our active blogs both focusing on Mystery Shopping, and Customer Service.

More importantly, we do what we say we will do.  We have the strictest possible standards for our shoppers, but also our staff, to ensure our best practice processes are followed.